Hertfordshire County Council

Overall rating from parents: 1/10

Number of Reviewers: 1

Overall rating from parents: 2/10

Number of Reviewers: 1

Date of last review: 28/06/2023

Location
East
X
 
Reviewed by Reviewer relation to LA When was this experience Did the LA agree to assess on the first request? Did the LA issue an ECHP? How long did the ECHP take to be put in place? Did you need to use mediation? Did you need to use tribunal? How would you rate the content of the ECHP in specificity and relevance to your child’s needs? If a change of placement was decided through the ECHP –how would you rate the suitablilityof the new placement? How clear was the ECHP process? Please rate the communications your received from the local authority in timeliness and quality of information? Overall Rating Review summary / Comments
hollymurdock492 Parent 14 Feb 2024 Yes Yes 12-18 weeks No No Average Average Terrible Terrible 1
Reviewer relation to LA: Parent When was this experience: 14 Feb 2024 Did the LA agree to assess on the first request? Yes Did the LA issue an ECHP? Yes How long did the ECHP take to be put in place? 12-18 weeks Did you need to use mediation? No Did you need to use tribunal? No How would you rate the content of the ECHP in specificity and relevance to your child’s needs? Average If a change of placement was decided through the ECHP –how would you rate the suitablilityof the new placement? Average How clear was the ECHP process? Terrible Please rate the communications your received from the local authority in timeliness and quality of information? Terrible Overall Rating: 1 Review: You can never get in contact with anyone at the LA and when you do they never call you back, the officers are always changing and you are never told about this.
The ECHP has been so bad that it’s taken a lot out of me and made me unwell Report Content
You can never get in contact with anyone at the LA... click to read more
alexandrakingsnorth Parent 28 Jan 2022 Yes Yes 12-18 weeks No No Terrible Good Terrible Terrible 2
Reviewer relation to LA: Parent When was this experience: 28 Jan 2022 Did the LA agree to assess on the first request? Yes Did the LA issue an ECHP? Yes How long did the ECHP take to be put in place? 12-18 weeks Did you need to use mediation? No Did you need to use tribunal? No How would you rate the content of the ECHP in specificity and relevance to your child’s needs? Terrible If a change of placement was decided through the ECHP –how would you rate the suitablilityof the new placement? Good How clear was the ECHP process? Terrible Please rate the communications your received from the local authority in timeliness and quality of information? Terrible Overall Rating: 2 Review: Communication awful and wait times even worse it so impossible to communicate with the same person consistently and nobody ever gets back to you unless you complain.
My 15 year old was out of school with no help or support or provision put in place for 7 months and nobody cared this was with an EHCP
IM now in the process of putting my daughters application for an EHCP through and I am terrified her needs won’t be met. And she won’t get a school place in time Report Content
Communication awful and wait times even worse it s... click to read more